Terms and Conditions

1. About These Terms

These terms are between you and CheekyPixel. They apply alongside our Privacy Policy, Cookie Policy and Return Policy, which form part of the agreement. Privacy Policy · Cookie Policy · Return Policy

You must be at least 16 to hold an account. To sell as a creator, to sell as a brand, or to receive any payout, you must be at least 18 and able to enter a binding contract.

Some parts apply to everyone, and some apply only if you sell. The section headings tell you which is which.

2. Your Account

You can browse and order as a guest, but an account is needed to sell or to track orders. When you have one:

• Give accurate details and keep them up to date — we use them to deliver and to reach you;
• Keep your password to yourself; you are responsible for what happens under your account;
• Tell us promptly at support@cheekypixel.store if you think someone else has access;
• One person, one account, unless we agree otherwise in writing.

You can close your account at any time by emailing us. We may suspend or close an account that breaks these terms — section 14 explains how that works.

3. What We Sell, and Who You Are Buying From

Most products on CheekyPixel are printed by us on demand. For those, your contract is with CheekyPixel: we take the payment, we have the item produced, and we are responsible to you for delivering it and for putting it right if something is wrong. The creator whose artwork is on the product licenses it to us and earns a royalty — they are not your seller, and you do not contract with them.

Some listings come from independent brands and sellers on the marketplace. Those are identified on the product page, and your contract for those items is with that seller. We provide the platform, take the payment on their behalf and pass it on.

Product images are mockups — a design shown on a photograph or render of the item. Colours vary between screens, and print position can shift very slightly between units. That is normal for printed goods and is not a fault.

We may change the catalogue, retire a product or stop offering a design at any time. If we cannot fulfil an order you have already paid for, we will tell you and refund you in full.

4. Prices, Currency and Payment

How a price is built:

• Each blank product has a base price we set. A creator adds a royalty within a band we define, and the retail price you see is the base price plus that royalty;
• Prices are shown in the currency you select, with any applicable tax as shown at checkout;
• Shipping is calculated at checkout from your delivery destination, and is shown before you pay.

We accept payment by card, by bank card through a secure payment link, and by cash on delivery where that is offered for your destination. Card details are handled by our payment providers and never reach our servers.

Your order is accepted when we confirm it by email, not when you submit it. If a price is obviously wrong — a pricing or currency error — we may cancel the order and refund you rather than fulfil it at that price.

You must be authorised to use the payment method you choose. Orders that fail our fraud checks may be cancelled and refunded.

5. Delivery

Every item is made after you order it, so delivery is production time plus shipping time. The estimate shown at checkout for your destination is our best guess, not a guarantee, and busy periods can stretch it.

Some products cannot be shipped to every country. Where that applies, the item will tell you before you order, and it cannot be added to an order going to that destination.

Risk passes to you on delivery. If a delivery attempt fails because the address was wrong or nobody could receive it, we will work with you to resend it, but a second delivery may be charged.

Customs duties or import taxes on international orders are your responsibility unless the checkout says otherwise.

6. Cancellation and Returns

Because nothing is printed until you order, we can cancel an order in full only while it is still waiting to go into production. Email support@cheekypixel.store as soon as possible and we will cancel and refund if production has not started. Once a studio has begun printing, we cannot stop it.

If you are a consumer in the European Union or the European Economic Area, you have 14 days from receiving your order to withdraw from the purchase, without giving a reason. To use it, tell us within those 14 days and send the item back unused, in resaleable condition, within 14 days of telling us. We refund within 14 days of receiving it back, using the same payment method you paid with.

The law makes one exception, and it matters here: goods made to your specification or clearly personalised are not covered by the 14-day withdrawal right. If you used our customisation tools to place your own artwork, text or colours on a product, that item was made for you alone and cannot be returned simply because you changed your mind.

A catalogue product carrying a creator's design is not personalised in that sense — you can still withdraw from it within 14 days.

Return shipping for a change of mind is at your cost, unless we tell you otherwise.

7. Faulty, Wrong or Damaged Items

Your legal rights when something is wrong with an item are not affected by anything above. If your order arrives faulty, damaged, misprinted or simply not what you ordered:

• Contact us at support@cheekypixel.store within a reasonable time of noticing it;
• Send a photograph of the item and of the packaging — it lets us fix it faster and helps us find the cause;
• We will reprint it or refund it, and we pay the return postage where one is needed.

Slight variation in colour, print position or garment measurement is inherent to on-demand printing and is not treated as a fault. A misaligned, cracked, mirrored or wrongly-sized print is.

8. Creators: Designs, Royalties and Payouts

If you upload artwork and publish products with it:

• You keep ownership of your artwork. You are not selling us your copyright;
• You grant us a non-exclusive, worldwide licence to reproduce your design on the products you publish, to fulfil orders for them, and to show them in the marketplace, in search results, on your creator page and in our marketing of the platform;
• That licence lasts while your design is published, and for a short period after you unpublish it so that orders already placed can be produced and any dispute resolved;
• You can unpublish a design at any time. Unpublishing does not cancel orders already placed.

Every product you publish is reviewed before it goes live. We may approve, reject or later remove a product without accepting liability for lost sales — usually because of a rights problem, a content-rule breach or a technical print issue. We will tell you why.

How you earn:

• You choose your royalty for each product, within the band shown for that blank. Retail price is the base price plus your royalty;
• We deduct a platform fee from the royalty. The current rate and your net per sale are shown in your creator dashboard before you publish;
• A royalty is recorded when an order is paid, becomes available for payout once the order has been delivered and any hold period has passed, and is paid out in batches to the payout method on your account;
• If an order is refunded or charged back, the royalty on it is reversed. If it was already paid out, we offset it against your next payout;
• You are responsible for your own taxes and for any registration your local law requires of you. We do not withhold tax on your behalf.

We can change base prices, royalty bands and the platform fee. Changes apply to sales made after the change, never retroactively, and we will give you notice before a fee change takes effect.

9. Content Rules and Intellectual Property

You may upload only work you are entitled to use commercially. Before you publish, confirm that:

• You created it, or you hold a licence that allows commercial print use;
• It does not use someone else's trademark, logo, brand or character without permission;
• It does not use a real person's name, likeness or signature without their consent;
• Any font, stock image, texture or AI-generated element in it is licensed for commercial use;
• It is not defamatory, and it does not misrepresent anyone's endorsement.

We do not print, and will remove:

• Hate speech, or content attacking people over race, ethnicity, religion, disability, gender, sexual orientation or nationality;
• Sexual content involving minors, or any sexualisation of children — this results in immediate and permanent removal and a report to the authorities;
• Content promoting violence, terrorism, self-harm or illegal activity;
• Content designed to harass, threaten or expose a private individual;
• Counterfeit goods, or anything that passes itself off as another brand's product.

Uploading is your promise that you have the rights. If a claim is made against us because of your design, you are responsible for it and for the reasonable costs of dealing with it.

The site itself — the CheekyPixel name, logo, design, text and software — belongs to us. You may not copy, scrape or resell it. Nothing in these terms gives you a licence to our brand.

10. Copyright and Trademark Complaints

If you believe a design on CheekyPixel infringes your rights, email support@cheekypixel.store with:

• A link to the product or design in question;
• What right you hold, and proof of it — a registration number, an earlier publication, or the original file;
• Your contact details, and a statement that you are the rights holder or authorised to act for them.

We review every complaint. Where a claim looks well-founded we take the product down while we look into it, and we tell the creator what was claimed and by whom so they can respond. Repeated infringement ends a creator account.

Filing a knowingly false complaint is itself a misuse of this process and may make you liable to the creator affected.

11. Brands and Independent Sellers

If you sell your own products through the marketplace rather than publishing designs:

• You are the seller of those items and responsible for them, including their description, safety and legal compliance;
• You must complete payment onboarding before you can be paid, and keep those details current;
• You handle your own tax registration, invoicing and reporting;
• You must ship on time and honour the returns rights your customers have by law;
• We deduct our commission from each sale and pass on the balance.

We can suspend a seller account for late fulfilment, unresolved customer complaints or repeated policy breaches.

12. Production Partners

Printing is carried out by partner studios working under a separate agreement with us. Their portal shows them only what production requires: the order number, item, size, colour, quantity and the artwork file. They do not receive your name, your email address or your delivery address.

A studio is our supplier, not your counterparty. If a print is wrong, deal with us — not with them.

13. Gift Cards, Discount Codes and Credits

• Gift cards and discount codes can be used only as stated when they were issued, and only while valid;
• They cannot be exchanged for cash and cannot be reloaded;
• One code per order unless a promotion says otherwise, and codes cannot be applied after an order is placed;
• If an order paid partly with a gift card is refunded, the gift-card portion goes back as gift-card balance;
• We can cancel a code obtained by fraud, error or abuse, and reverse the benefit taken from it.

Credits bought for creator tools are for use on the platform. They are not money, do not expire into cash, and are not refundable once used.

14. Acceptable Use and Suspension

Do not:

• Break the law, or use the platform to help someone else break it;
• Interfere with the site, probe it for weaknesses, or try to access data that is not yours;
• Scrape the catalogue, or copy creators' designs from it;
• Manipulate sales, reviews or rankings, including buying your own products to inflate them;
• Impersonate another creator, brand or person;
• Abuse our staff or another user.

We may suspend or close an account, take products offline, cancel orders and withhold a payout while we investigate a serious breach. Where we can, we tell you first and give you a chance to fix it. For serious cases — fraud, illegal content, risk to others — we act immediately.

If we close your account, royalties already earned on delivered orders are still paid to you, unless they relate to the breach itself.

15. Our Liability

We take responsibility for what we control: producing your order to a proper standard, delivering it, and putting right what we get wrong. Your statutory rights as a consumer are untouched by this section.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us exclude.

Beyond that, we are not liable for indirect or consequential loss, for lost profit or lost opportunity, or for a creator's lost sales while a product is under review or offline. Our total liability for any order is limited to what you paid for it.

We do not promise the site will be uninterrupted or error-free. We do our best, and we fix what breaks.

16. Governing Law, Disputes and Changes

These terms are governed by the law of the Republic of North Macedonia, and its courts have jurisdiction. If you are a consumer resident elsewhere, you keep the mandatory protections of your own country's law, and you may bring a claim there.

Talk to us first — most problems are solved in an email. If you are an EU consumer and we cannot resolve it, the European Commission's Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr. We are not obliged to take part in arbitration before a consumer arbitration board, and we are not currently committed to doing so.

We update these terms when what we do changes. The current version is always on this page with its effective date. Changes are not retroactive: the terms that apply to your order are the ones in force when you placed it. If a change materially affects you, we will tell you directly rather than quietly reposting the page. Continuing to use the site after a change means you accept it.

17. Contact

Questions about these terms, an order, a design or an account:

CheekyPixel
support@cheekypixel.store

We answer every message. If you need a postal address for a formal notice, ask and we will provide it.